Terms & Conditions

Last updated: 25 July 2026

Welcome to ZAY WORKWEAR. These Terms & Conditions govern your use of our website and your purchase of products from our online store and physical locations. By accessing our website or placing an order, you agree to be bound by these terms.

1. About Us

ZAY WORKWEAR is an online and in-store retailer of workwear, safety apparel, and related products, based in New South Wales, Australia, with stores in Bankstown and Liverpool.

2. Use of Our Website

By using our website, you agree to:

• Provide accurate and current information when creating an account or placing an order
• Use the website only for lawful purposes
• Not attempt to interfere with the security or functionality of the website
• Not use our content, images, or branding without permission

3. Products and Pricing

We make every effort to display our products and pricing accurately. However, colours may vary slightly due to screen settings, and we reserve the right to correct any pricing or product errors. All prices are listed in Australian Dollars (AUD) and are inclusive of GST where applicable, unless stated otherwise.

4. Orders and Payment

When you place an order with us, you are making an offer to purchase the product(s) selected. We reserve the right to accept or decline any order for reasons including stock availability, pricing errors, or suspected fraudulent activity. Full payment is required at the time of order unless otherwise agreed.

5. Shipping and Delivery

We aim to process and dispatch orders promptly. Delivery timeframes provided are estimates only and may vary due to factors outside our control, such as courier delays. Risk in the goods passes to you once the order has been delivered to the nominated address.

6. Returns and Refunds

Returns and refunds are handled in accordance with our separate Returns & Refunds Policy, available on our website, and in line with your rights under Australian Consumer Law.

7. Product Warranty

Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

8. Intellectual Property

All content on our website, including logos, text, images, and graphics, is the property of ZAY WORKWEAR and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, ZAY WORKWEAR is not liable for any indirect, incidental, or consequential loss or damage arising from your use of our website or products, except where such liability cannot be excluded under Australian Consumer Law.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business practices or legal requirements. Continued use of our website following any changes constitutes your acceptance of the updated terms.

12. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia, and any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us: