Refund Policy

Last updated: 25 July 2026

At ZAY WORKWEAR, we want you to shop with confidence. This Refund Policy explains how and when refunds are issued for purchases made through our website or in-store.

1. When You're Entitled to a Refund

You may be entitled to a refund in the following circumstances:

• The item is faulty, damaged, or significantly different from its description
• The wrong item was sent to you
• You've returned an eligible item within our 30-day return window and it meets our return conditions
• An order was cancelled before dispatch

2. Change-of-Mind Purchases

If you've simply changed your mind, we're happy to offer a refund, exchange, or store credit provided the item is returned unused, unworn, in original packaging with tags attached, within 30 days of delivery. Please see our Returns & Refunds Policy for full eligibility details.

3. Faulty or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible with photos and your order number. In line with Australian Consumer Law, you're entitled to a repair, replacement, or full refund, including reasonable return shipping costs where applicable.

4. How Refunds Are Processed

Please note that once we process your refund, it may take additional time for your bank or payment provider to reflect the funds in your account.

5. Refunds on Discounted or Sale Items

Discounted and sale items are eligible for a refund if faulty or if required under Australian Consumer Law. Items marked as final sale or clearance are not eligible for a change-of-mind refund unless faulty.

6. Shipping Costs

Original shipping costs are non-refundable unless the item was faulty, damaged, or incorrect. Return shipping costs for change-of-mind returns are the responsibility of the customer.

7. Store Credit

In some cases, you may choose to receive store credit instead of a refund to your original payment method. Store credit is issued electronically and can be used towards a future purchase on our website or in-store.

8. How to Request a Refund

To request a refund, please contact our team with your order number and reason for the request, or visit us in-store at Bankstown or Liverpool with your proof of purchase. Our team will guide you through the next steps.

9. Contact Us

If you have any questions about a refund or the status of your request, please reach out: