After-Sale Support

Last updated: 25 July 2026

Our relationship with you doesn't end at checkout. At ZAY WORKWEAR, our team is here to help with anything you need after your purchase, from product care to warranty claims and general enquiries.

1. What We Can Help With

2. Product Warranty Support

All products purchased from ZAY WORKWEAR are backed by consumer guarantees under Australian Consumer Law. If an item develops a fault under normal use within a reasonable period, contact us with your order number and photos of the issue, and we'll assess it for a repair, replacement, or refund.

3. Product Care & Maintenance

To help your workwear last longer, we recommend following the care instructions on each garment's label. If you're unsure how to clean or maintain a specific product, our team is happy to provide guidance based on the fabric and intended use.

4. Order & Delivery Assistance

If you haven't received your order, received the wrong item, or need to update your delivery details after purchase, get in touch as soon as possible and we'll do our best to assist. See our Shipping & Delivery Policy for more information.

5. Returns, Refunds & Exchanges

If you need to return an item, request a refund, or arrange an exchange, our team can guide you through the process in-store or remotely. Full details are available in our Returns & Refunds Policy and Refund Policy.

6. Business & Bulk Order Support

Ordering workwear for your team or business? We offer support with bulk orders, repeat supply arrangements, and product recommendations suited to specific industries and roles. Contact us to discuss your requirements.

7. Feedback & Complaints

We take customer feedback seriously and use it to improve our products and service. If you have a concern or complaint, please reach out to our team directly so we can work with you to resolve it promptly.

8. Visit Us In-Store

Prefer to speak with someone in person? Our team at the Bankstown and Liverpool stores are on hand to help with fitting, product advice, returns, and general support.

9. Contact Our Support Team

Reach out to us using any of the details below, and we'll be happy to assist: