Shipping & Delivery Policy

Last updated: 25 July 2026

At ZAY WORKWEAR, we aim to get your order to you as quickly and safely as possible. This Shipping & Delivery Policy outlines how we process, ship, and deliver orders placed through our website.

1. Order Processing

Once your order is placed and payment is confirmed, we begin processing it right away. Orders placed on weekends or public holidays will be processed on the next business day. You'll receive a confirmation email once your order has been dispatched.

2. Delivery Timeframes

Delivery timeframes are estimates provided by our shipping partners and are not guaranteed. Delays may occur due to peak periods, weather, public holidays, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the size or weight of your order. Any applicable shipping fees, or free shipping thresholds, will be clearly displayed before you complete your purchase.

4. Order Tracking

Once your order has been dispatched, you'll receive a tracking number via email so you can follow your parcel's journey to your door. If you haven't received tracking information within 2 business days of ordering, please contact us.

5. Click & Collect

Prefer to skip shipping? You can choose Click & Collect at checkout and pick up your order from our Bankstown or Liverpool store once it's ready. We'll notify you by phone or email as soon as your order is available for collection.

6. Incorrect Delivery Details

Please ensure your shipping address and contact details are correct at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, contact us immediately so we can attempt to update it before dispatch.

7. Lost or Delayed Parcels

If your order hasn't arrived within the estimated delivery timeframe, please contact us with your order number so we can investigate with our shipping partner. In the rare event a parcel is lost in transit, we'll arrange a replacement or refund in accordance with our Refund Policy.

8. Damaged Parcels on Arrival

If your parcel arrives visibly damaged, please take photos and contact us as soon as possible. We'll work with you to resolve the issue through a replacement, repair, or refund.

9. International Shipping

At this time, we primarily ship within Australia. If you're located overseas and would like to place an order, please contact our team to discuss available options.

10. Contact Us

If you have any questions about shipping or the status of your delivery, please get in touch: